Privacy Policy​

Privacy Policy

This Privacy Policy describes how Watermark Home Services, LLC and its affiliates and subsidiaries, including The Plumbing Source, (collectively “Watermark,” “we,” “our,” or “us”) collect, use, transfer, and disclose your Personal Information. A list of our affiliates and subsidiaries is available by contacting us as described below. References in this Privacy Policy to “include” or “including” mean “including without limitation.”

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual.  This Privacy Policy describes our practices of processing Personal Information that we collect and use in connection with:

• Websites operated by us from which you are accessing this Privacy Policy (the “Site”);
• Software platforms and applications we make available for use on or through computers or mobile devices (the “Applications”);
• Our social media pages from which you are accessing this Privacy Policy (collectively, the “Social Media Pages”);
• HTML-formatted email messages we send to you that link to this Privacy Policy;
• Communications, including via emails, SMS and/or text messages we send to you manually and from software that may qualify as auto dialers (“Texts”); and
• Offline business interactions you have with us, including in person discussions, telephone conversations, and non-electronic communications.

Collectively, we refer to the services provided through the Site, Applications, Social Media Pages, email messages, Texts, and offline business interactions as the “Services.” If you choose to use the Services, then you agree to the collection and use of information in relation to this Privacy Policy. We will not use or share your Personal Information, except as described in this Privacy Policy. 

Terms of Use

By opting in to receive communications from us, you agree to receive informational, promotional, or transactional messages from us including communications about our plumbing, drain cleaning, heating and cooling products and services. By submitting any form on our Site, you acknowledge you would like to be contacted by us at the phone number provided. Your consent is not a condition of purchase, and we will never sell or share your contact information with third parties for their independent marketing purposes. 

We may contact you about our products and services, including our plumbing, drain cleaning, heating and cooling products and services, through various automated and recorded means including telephone, text and email. Messaging frequency may vary, and data rates may apply. Unsubscribe at any time by replying STOP or clicking on the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. 

Collection and Use of Personal Information

For a better experience while using the Services, we may collect certain Personal Information, non-personal information, and other data, which may include information such as your computer’s Internet Protocol (IP) address, browser version, pages of the Services that you visit, the time and date of your visit, the time spent on those pages, and other statistics. The information that we collect will be used generally to contact or identify you for our business purposes, including improving our marketing and advertising. We work with third parties, using cookies and other similar identifiers, to collect user data on the Services for the purposes of tracking and advertising. Additionally, any information you willingly submit to us via the Services will be collected. We may use this information to contact you in the future including regarding our products or services, including our plumbing, drain cleaning, heating and cooling products and services. 

Protecting Personal Information

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, through the Services, or methods of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Please keep in mind that if you voluntarily submit Personal Information in a public forum on our related to the Services—such as a comment section, discussion board, etc.—it may be collected and used by others, and we have no control of how third parties may use your publicly accessible Personal Information.

Cookies

We may use “cookies” to enhance your experience when using the Services. Cookies are files with data that is commonly used an anonymous unique identifier. These are sent to your browser from the Site that you visit and are stored on your computer’s hard drive.

Our Site uses these “cookies” to collection information and to improve the Services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of the Services.

Sharing Information and Service Providers

We do not sell, trade, or rent your Personal Information to others. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with third parties, including business partners, trusted affiliates, and advertisers. We employ these third parties to facilitate the Services; to provide the Services on our behalf; to perform services related to the Services; and/or to assist us in analyzing how the Services are used. When you use the Services these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose, except as required by law.

We will disclose Personal Information when required by law or in good-faith belief that such an action is necessary to: cooperate with an investigation of purported unlawful activity, protect the rights or property of the Services and related properties, or identify persons who may be violating the law, the rights of third parties, or otherwise misusing the Services.

Links to Other Websites

Our Site and other Services may contain links to third party websites and other services. If you click on a third-party link, you will be re-directed to that website or other service. Note that these external websites and services are not operated by us. These websites and services may have their own privacy policies and customer service policies. Therefore, we strongly advise you to review the policies of these websites and other services. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time at our discretion. Thus, we advise you to review our Site periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on our Site. These changes are effective immediately, after they are posted on this page. By using the Services, you acknowledge and agree that it is your responsibility to review our Privacy Policy periodically and become aware of any modifications. 

Liability Disclaimer

By providing your Personal Information and consenting to receive communications from us, you confirm that the information provided is accurate and that you are the authorized recipient of any communications sent by us. We are not liable for any claims, losses, or damages arising from the incorrect or unauthorized use of a third party’s Personal Information. If you provide consent on behalf of another individual, you assume full responsibility for ensuring that you are authorized to do so.

Contacting Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us, as follows:

By mail at: Marketing Department, Watermark Home Services, LLC, 1103 Schrock Road, Suite 400, Columbus, Ohio 43229. 

Or by telephone at: (614) 505-8149

Or by email at: marketing@thewaterworks.com

Because email communications and text messages are not always secure, please do not include credit card or other sensitive information in your emails or Texts to us.

Updated March 13, 2025