plumber customer satisfactionMost of us have a trusting relationship with people we do business with on a regular basis. For example, women will usually go to the same hair stylist, men will go to the same barber for years, and we prefer to take our cars in to the same garage for service.
A lot of this has to do with convenience, but there’s a larger issue at work here. We tend to do business with people we know, like and trust. We think everyone should have their own plumber – someone they trust and can turn to with confidence when the need arises.

Now I will admit that most people never think about their plumbing until something goes wrong. But when you think about it, that’s the worst time to go shopping for a service. First, in an emergency, you’re under a lot of stress. And, second, during a plumbing emergency, damage can be growing by the minute. Under these circumstances, there’s no way to know if you’re calling the right person to do the job.

One of the best ways to get to know a plumber is to have one come to your house to do a system check. He’ll check water pressure, inspect your hot water tank, look for corrosion on plumbing lines, and check for dampness and leaks under sinks and in crawl spaces. If you have a water conditioning system and a well, he can inspect those as well.

This is a great time to ask him questions about doing routine maintenance and assessing what needs to be repaired or replaced. We do these kinds of service checks all the time, and we value the opportunity to start a relationship with a new customer. We’ll leave you a magnet for your refrigerator, hot water tank or furnace so you’ll never be without our phone number.

Here are some ways to judge or evaluate whether the plumber you contact is right for you.
We think these are important qualities to consider when hiring a plumber.

Accessible. You never know when you’ll need a plumber. Be sure yours offers 24-hour emergency service and is available when you need him. Our emergency hotline puts you in touch with a professional when you need one the most, because in a crisis, you don’t have time to wait.

Efficient. Look for a company with broad reach. We’ve got an entire fleet of trucks that are equipped with GPS tracking systems, so we can dispatch one that’s closest to your home. Speed of service matters when you’re under pressure, and we pride ourselves in our ability to respond to our customer needs.

Reputable. We have an A+ rating with the Better Business Bureau, and we’ve been an Angie’s List Super Service Award Winner for the past 17 years. Here’s our secret: we don’t think in terms of plumbing sales or transactions. We think of building customer relationships that can be the foundation of our business for years to come. This has been our business philosophy for more than 30 years, and it explains why we have so many loyal customers.

Respectful. Your home is your castle, and that’s the way we treat it. We make it a point to clean up after ourselves, to thoroughly explain what we’re about to do when we come for service, and to answer any and all questions you may have. We know that if we can make you feel good about the service we provided, then you’re going to call us again the next time you need help.

It’s springtime now. It’s a great time for a plumbing inspection, or to have your air conditioning checked before the really hot weather comes to town. Maybe this it the year to tie into city water, or perhaps it’s time to replace that old water conditioner. There are plenty of reasons to call a plumber, and we invite you to call The Plumbing Source at 216-365-0600.

We are eager to have you in our customer family and to demonstrate that when you call The Plumbing Source, you’ve made the right call!