Mobile Messaging Terms of Use

Mobile Messaging Terms of Use

Welcome to the website of Plumbing Source. The Site is intended for use in the United States of America. Watermark Home Services, LLC and its affiliates and subsidiaries, including Plumbing Source, (collectively “Watermark,” “we,” “our,” or “us”) operates a mobile messaging program (the “Program”) which is subject to the Mobile Messaging Terms of Use described below (the “Terms of Use”). The Program and our collection and use of your personal information is also subject to our Privacy Policy. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to the Terms of Use and our Privacy Policy. Capitalized words in the Terms of Use are defined in our Privacy Policy. Please read the Terms of Use carefully so that you understand the conditions for accessing and using the Site and any associated Services.

Program Description

We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include promotions, specials, other marketing offers, and membership offers. Transactional messages relate to an existing or ongoing transaction and may include: service information, service notifications and updates, appointment reminders, membership benefit reminders, estimate reminders, and other transaction-related information. Mobile messages may be sent using an automated technology, including an auto dialer, automated system, or automatic telephone dialing system. Message frequency will vary. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes, except in connection with marketing purposes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for short message service and multimedia message alerts. If you have any questions about your text plan or data plan, please contact your wireless provider.

User Opt-In

By providing your mobile phone number to us, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly contact us as described below. Your participation in the Program does not require that you make any purchase from us and your participation in the Program is completely voluntary.

User Opt-Out and Support

You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from us, or you no longer agree to the Terms of Use, reply STOP, to the mobile number the message is sent from. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. If you want to join the Program again, just sign up as you did the first time, and we will start sending messages to you again. For support, reply HELP to any mobile message from us.

Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in the Terms of Use. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.

Disclaimer of Warranty and Liability

The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.

Modifications

We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify the Terms of Use at any time. Any such modification will take effect when it is posted to our Site. You agree to review the Terms of Use periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.

Contacting Us

If you have any questions or suggestions about the Program, Terms of Use, or our Privacy Policy, do not hesitate to contact us, as follows:

By mail at: Marketing Department, Watermark Home Services, LLC, 1103 Schrock Road, Suite 400, Columbus, Ohio 43229. 

Or by telephone at: (614) 505-8149 

Or by email at: marketing@thewaterworks.com 

Because email communications and text messages are not always secure, please do not include credit card or other sensitive information in your emails or Texts to us.

Updated March 13, 2025