Why every homeowner should have a plumber

Most of us have a trusting relationship with people we do business with on a regular basis. For example, women will usually go to the same hair stylist, men will go to the same barber for years, and we prefer to take our cars in to the same garage for service.
A lot of this has to do with convenience, but there’s a larger issue at work here. We tend to do business with people we know, like and trust. We think everyone should have their own plumber – someone they trust and can turn to with confidence when the need […]

Sump pump failure is no laughing matter

March has been a wet month in Cleveland. So far we’ve had nearly four inches of rain, about 30 percent more than the average for this month. What that means is that if you have a sump pump, it’s been working overtime. Now’s the time to be extra vigilant about sump pump failure.

We all know how devastating a flooded basement can be. Unfortunately, the newscasts will soon feature stories of people who lost everything because of flooding by any number of causes. In some cases, the cause is inescapable: no one can keep a river from cresting, for example. And […]

What customer service means to us

In business, customer service is paramount. This is true for any company, but customer service is especially important in a service industry, such as we are in. We thought we’d share with you our vision and formula for providing superior customer service so that we can stand out in a field that is crowded with competitors.

Our formula is simple: Customer service is having the right people, doing the right things in the right way to deliver complete customer satisfaction. Let’s break it down a bit.
The right people.
This means hiring and training individuals in a way that allows them to thrive […]

10 Spring Plumbing Tips for Northeast Ohio

Have you ever noticed that once we go onto Daylight Savings Time, we seem to have more  energy? Spring has arrived in Northeast Ohio, and it feels like our time of hibernation is ending. Since that’s the case, we thought we’d share with you the 10 spring plumbing tips that will make your spring and summer uneventful – at least in terms of emergency plumbing repairs.

Make sure your main shut off valve is labeled and that everyone in your house knows where it is and how to shut off the water. You would be amazed at how many people […]

Are brushed gold finish faucets for you?

If you’re remodeling a kitchen or bath, you’ve no doubt noticed that you have more options today than ever before. This is true whether you’re looking at flooring, cabinets, lighting fixtures or faucets. Brushed gold finish faucets from Moen are indicative of the choices you have when it comes to faucet finishes.

Gold is making a comeback in home décor. For example, many years ago you’d see flashes of gold in furniture, picture frames, even a doorknob or mantel piece. Over the years, however, the trend moved to chrome, nickel and platinum – finishes that are in widespread use to this […]